🧾 Brilights – Returns & Refund Policy
🌟 Our Commitment
At Brilights, your satisfaction is our top priority. Every Pixel LED light, controller, or SMPS is carefully tested and packed to ensure it reaches you in perfect condition.
However, if something doesn’t meet your expectations, we’re here to make it right with an easy return and refund process.
🧾 Brilights – Returns & Refund Policy
🌟 Our Commitment
At Brilights, your satisfaction is our top priority. Every Pixel LED light, controller, or SMPS is carefully tested and packed to ensure it reaches you in perfect condition.
However, if something doesn’t meet your expectations, we’re here to make it right with an easy return and refund process.
🧮 Refund Process
Once we receive and inspect your return, we’ll notify you of the refund status.
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Approved refunds are processed within 3–7 business days to your original payment method.
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If your payment mode was COD, we’ll contact you for bank account details for the refund.
💡 Tip: Keep your order ID and invoice handy to speed up the process.
🚚 Exchange Policy
We happily offer a replacement if your product:
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Arrives damaged or defective
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Doesn’t match the product description
We’ll dispatch your replacement within 48 hours after verifying the issue.
🚫 Non-returnable Items
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Used or installed Pixel lights or controllers
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Custom-wired LED setups
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Items damaged due to improper installation, voltage fluctuation, or physical damage after delivery
💬 How to Request a Return
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Go to My Orders → Request Return
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Upload clear images/video showing the issue
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Pack the product securely
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Our courier partner will schedule a pickup
📩 For support:
Email us at support@brilights.com or WhatsApp us at +91-9984210171
💚 Our Promise
We’re passionate about brightening your home and celebrations with quality lighting. If anything goes wrong, we’ll fix it — fast, fair, and friendly.